What are Buena Vista Games' Support Policies?
Click here for a list of Buena Vista Games Support Policies.

How do I contact Buena Vista Games support internationally?
Click here to view a list of international support contacts.

Do you need help deciding if a Buena Vista Games title is appropriate for your child?
The highly knowledgeable and friendly sales staff at Buena Vista Games can help you determine the appropriate program for your child. Call us at 1-800-900-9234 (in the U.S.) or 1-800-899-0431 (in Canada, excluding Quebec).

The benefits of reading the Program Manuals and Help Files
Like anything you purchase that you are going to spend a lot of time with, you will want to get the most out of your investment. The information contained within the program's eManual or Help File is important to maximize your enjoyment of our programs.

The program's eManual (Help File) contains up-to-date information and detailed troubleshooting techniques for many issues that you may come across. You may find that you will save time by checking in the Manual or Help File before contacting us.

Missing program manual
Program details for our newer CD-ROM titles are contained either in the insert (which slides into the front cover of the CD-ROM jewel case), and in the eManual or Help File on the CD-ROM. This documentation covers all basic information required to run the program. There is no additional program handbook or manual. The best way to learn about the program options and features that are not included in the program documentation is to explore the program. For technical information and troubleshooting procedures, please refer to the program's eManual or Help File on the CD-ROM or the Technical Support section of the Buena Vista Games Customer Support Web site.

Replacing a lost or damaged Buena Vista Games product
To replace a lost or damaged CD-ROM for a $10.00 (US) replacement fee, or a lost or damaged console disc or cartridge for a $20.00 (US) replacement fee, please send the damaged product, a check (US dollars) made payable to Buena Vista Games (do not send cash), and an explanatory letter to:

Buena Vista Games Guest Support
Attn: Replacements
500 South Buena Vista Street
Burbank, CA 91521-8139

Please include the following information in the letter:

• Full name
• Daytime telephone number with area code
• Complete street address, including apartment number (if applicable) city, state, and zip code
• Description of the item that needs to be replaced and the reason for replacement
• Guest ID number (if one has been previously assigned)

How do I contact the manufacturer of my computer or its components?
Click here for a list of hardware manufacturers and their contact information.

How do I get a job at Buena Vista Games?
For jobs in the Los Angeles area, you may submit your resume online at dcpcareers.go.com.

For jobs in Vancouver, B.C., email your resume to bvgames@gmail.com.

How do I license the rights to Disney products, characters and creative assets?
Direct your web browser to www.disneyconsumerproducts.com and click on "Become a Licensee."

I want to buy a Buena Vista Games product, but I am unable to find it in the stores.
If you cannot locate a Buena Vista Games product at your local retailer, you may purchase it directly from Buena Vista Games by calling 1-800-900-9234 (in the U.S.) or 1-800-899-0431 (in Canada, excluding Quebec). To view a list of all available programs, click on the Software eCatalog link.